Brookshire Grocery Company :: essays research papers

Brookshire Grocery Company, known for its commitment to excellent customer service, was established in 1938. The company began with one store in downtown Tyler, Texas under the name Brookshire Brothers. Soon after, the company changed its name to Brookshire Grocery Company and expanded to four stores in Tyler and Longview, Texas, which included the first air-conditioned store in East Texas (brookshires.com). Over the years, the Brookshire Grocery Company chain has grown to more than 150 stores throughout Texas, Louisiana, Arkansas and, most recently, Mississippi. The firm began to open warehouse-style stores under the great deal name Super 1 Foods and 1 superstore under the trade name Brookshires Supercenter in the 1980s offering people other ways to only money (tsha.utexas.edu). Brookshire Grocery Company is also currently operating grocery store in Plano, Texas under the name Ole Foods to try to appeal to the Hispanic creation in the community. The companys manufacturing facil ities include a bakery plant, dairy plant, ice cream plant, ice plant and water plant near Tyler, Texas (Brookshire Briefs). Brookshires offers a variety of specialty de mathematical functionments in many of its stores. Among these are bakeries, pharmacies delicatessens, floral departments, in-store film processing departments, and video rentals (tsha.utexas.edu). In 1977, Brookshires established the World of Wildlife and estate Store Museum in the corporate complex featuring activities for children (tsha.utexas.edu). Due to recent acquisitions, employment in the company has exceeded 12,000 employees (Brookshire Briefs). Brookshires has placed a heavy emphasis on replacing, expanding, and modernizing stores where needed in order to meet customer demands and better serve them. The firm has recently purchased and opened 17 causality Winn-Dixie stores in North-central, Texas and four former Albertsons stores in the Jackson, Mississippi area (Tribune Business News).Brookshire Grocery Company also introduced a low-carbohydrate, low-sugar frozen dessert called LeCarb in 2001 proving the firm to contribute to creativity and fundament as well as providing options to health-conscious consumers. By May of 2002, the product was distributed nationwide as the first product available of its kind (Tribune Business News). The grocery securities industry is highly competitive. Brookshires has found that superior customer service is the key to success. Consumers who are familiar with the Brookshires personnel know that they will be greeted with a friendly smile and helpful attitude. Employee meetings and up-beat newsletters from the corporate office are excellent ways of reminding the employees of the significance of making customer satisfaction the most important part of their jobs.